Responsible Gaming
Ruby Fortune Responsible Gaming
Ruby Fortune Casino is committed to providing a safe and responsible gaming environment for all New Zealand players. We believe that online gambling should be an enjoyable form of entertainment, and we take proactive steps to ensure it stays that way for every customer.
Our responsible gaming framework includes a comprehensive set of tools designed to help you manage your play. These tools are available in your account settings at any time, and our support team can assist you with implementing any of them.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is in place, you will not be able to deposit more than the specified amount within that time period. You can lower your limits at any time, and they take effect immediately. Increasing limits requires a cooling-off period to ensure the decision is considered.
Session Time Reminders
Ruby Fortune offers session time reminders that notify you at regular intervals about how long you have been playing. These reminders help you stay aware of the time you spend gaming, making it easier to take breaks and maintain a healthy balance between entertainment and daily life.
Self-Exclusion
If you feel you need a break from gambling, Ruby Fortune offers self-exclusion options. You can choose to exclude yourself from the casino for a set period, during which you will not be able to log in or play any games. For longer-term exclusion, you can request a permanent account closure. Visit our How to Close My Account page for step-by-step guidance.
Recognising Problem Gambling
If any of these signs apply to you or someone you know, we encourage you to seek help.
Getting Help in New Zealand
Problem Gambling Foundation
0800 654 655 — Free, confidential, available 24/7
Gambling Helpline
0800 654 655 or text 8006 — 24/7 support
Underage Gambling Prevention
Ruby Fortune strictly prohibits gambling by anyone under the age of 20. We employ rigorous age verification procedures during the registration process and may request additional documentation at any time to confirm a player's age. If we discover that an underage person has gained access to the casino, their account will be immediately closed and any winnings forfeited.
Need Support?
20+NZ Problem Gambling Foundation: 0800 654 655. Available 24/7, free and confidential.